Most organizations today are striving to be the best both in terms on how their employees view them as well as the way they are viewed by the external environment. For most organizations, the way they are viewed by external parties will greatly influenced their business. Customers may not be directly involved in a business but their impression about a business can affect that businesses financial performance.
That is why today, most organizations are taking measures to improve on how people view them. Most do this today by sending employees for training courses like lead auditor training course that are geared towards preparing internal auditors for the job of controlling and monitoring procedures and policies. Apart from training, there are things like having management buy in, using the right decision making processes and adopting the right attitude that are important to help ensure quality is maintained.
For an organization to be able to be seen as one that stands out from the others, it should be able to include its employees in the process of assuring quality. Only employees who are well trained will be able to carry out their functions in a way that leaves customers impressed.
Get management buy in
The people who should be at the top of any quality improvement effort should be top management. Employees at the bottom are always on the lookout of the way management reacts to certain issues. They can tell if they are in support of an action or not whether or not management does so verbally or silently. That is why when it comes to encouraging quality practices in the organization, top management should be seen as being willing to spearhead the course. There should be a quality committee that comprises of some top managers. Also management should encourage employees to go for training by providing the opportunities. Again, messages coming from management on quality should be consistent and in favor of better quality practices.
Get third party feedback
To be able to create policies and procedures that improve quality, you have to work with all stakeholders. Do not limit the work to include only those within the organization. Make use of third parties like suppliers and contractors as well as customers. Carry out quality surveys that will help the organization how they are faring in terms of quality and what they may need to do to improve on their practices
All the above will be useless if employees are not encouraged to adopt a right attitude towards quality. They should be made to understand that quality is everybody’s business and all should put hands on deck to make it work. Those who are trying to resists change should be targeted specifically.